SURVEY LAPANGAN

FIELD SURVEY

FIELD SURVEY

Verifikasi langsung ke lokasi untuk permohonan Kartu Kredit, Kredit Tanpa Agunan, Kredit Pemilikan Rumah, Kredit Pemilikan Mobil / Motor, Survey Kelayakan Usaha, Survey Calon Merchant, Survey Appraisal Mobil / Motor, Survey Calon Kastemer.

Verification directly to the site for Credit Card application, Non-Collateral Credit, Home Loans, Car/Motorbike mortgages, Business Feasibility Survey, Merchant Candidate Survey, Car/Motorbike Appraisal Survey, Customer Prospective Survey.


AGENCY.CO.ID menggunakan teknik field verifikasi yang akurat yaitu informasi dari pihak ketiga tentang keberadaan pemohon kredit & agar hasil kualitas verifikasi sempurna, AGENCY.CO.ID melakukan QUALITY CONTROL untuk feedback performance surveyor : memeriksa apakah surveyor berlaku sopan, tidak meminta imbalan dari calon kastemer, tidak memberikan janji-janji, memerika seragam khusus Wahana, menunjukkan surat tugas / ID card dan pengisian hasil survey uang akurat.

AGENCY.CO.ID uses accurate field verification technique namely information from third party about the presence of credit applicant and to make perfect the quality of verification, AGENCY.CO.ID conducts QUALITY CONTROL for surveyor performance feedback: Verifying whether surveyors being polite, request rewards from prospective customer, gives promises, wearing special AGENCY.CO.ID uniform, Shows assignment letter/ID card and accurate survey results completion.


TAT(Turn Around Time)
Express 5 jam / Express 5 Hour
One Day 1 Hari Kerja / One Day Job
Reguler 2 Hari Kerja / Regular Two Day Job



PHONE VERIFICATION

Verifikasi melalui telpon rumah, kantor, emergency contact maupun handphone calon kastemer.

Verification is conducted via home phone, office, and Emergency Contact as well as mobile phone of prospective Customers.


AGENCY.CO.ID mempunyai infrastuktur phone verifikasi yang lengkap seperti : semi phone AutoDial software, loker room untuk menyimpan HP staf phone verifikasi, 2 Vendor Phone Provider, Monitoring Kualitas, Training dan Performance Indikator.

AGENCY.CO.ID has complete phone verification infrastructure such as: phone AutoDlAL Software, locker Room to store Staffs mobile cellular, 2 Vendor Phone Provider, Quality Monitoring, Training and Performance Indicators.

Infrastuktur Phone Verifikasi Agency.co.id
Agency.co.id Phone Verification Infrastructure

Recording / Voice Logger, Standar Script For Staff, Phone Verifikasi Software & phone verifikasi Quality Control.



MYSTERY GUEST

Mitra Bisnis dapat mengevaluasi dan mengukur pengalaman kastemer, efisiensi, integritas karyawan, merchandising dan kualitas produk/jasa yang ditawarkan. Staf Mystery guest AGENCY.CO.ID akan mengunjungi kantor Mitra Bisnis dan atau menghubungi via telpon dan berinteraksi dengan staf Mitra Bisnis.

Business partners able to Evaluate and Measure Customers Experience, Employee Integrity Efficiency, Merchandising and Product/Service Quality offered. Staff Mystery Guest AGENCY.CO.ID will visit the offices/shops of business partners and or contact via telephone and interact with Business Partners staff.


Oleh karena itu karyawan tidak mengetahui jadwal datangnya mystery guest, maka karyawan akan berusaha memberikan pelayanan yang terbaik kepada seluruh pelanggannya sehingga pelanggan Mitra Bisnis akan selalu mendapat benefit yang positif dari pelayanan stafnya.

Since employees are not aware about the Mystery Guest arrival schedule, the employee will try to provide the best services to all customers so Business Partners customer will always receive a positive benefit from its staff services.

Agency.co.id Values

1. Fokus Pelanggan / Customer Focus
2. Inovasi / Inovation
3. Kompeten / Competent
4. Integritas / Integrity
5. Kerjasama / Team Work


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